The Experience
When to Arrive
For your first visit, arrive 15 minutes prior to your scheduled appointment time. This allows enough time for a spa tour, changing into your spa attire and a consultation. We ask that our returning guests arrive 5-10 minutes prior to their appointment to allow for proper check in. For late arrivals, we reserve the right to finish our service on time, as scheduled.
Cancellations
We understand that sometimes you need to change your schedule. We kindly ask that you give us 24 hours notice if you must cancel an appointment. Cancellations made less than 24 hours in advance will result in a 50% charge. If no notice is given, a 100% cancellation fee may be charged to your credit card or deducted from your gift card.
Spa Attire
Your comfort and privacy are of the utmost importance to us. Spa treatments require various levels of undress and our therapists are trained in appropriate methods of draping. Although your therapists will discuss a complete overview of the treatment you will experience, please feel free to ask any questions or make any special requests to ensure your comfort.
We Recommend…
That you reserve your next appointment prior to leaving the spa. This will ensure that you get the appointment time that works best for your schedule.
Highly Skilled Professionals
Unlike many other salons and spas, we practice the highest form of team service. To ensure your utmost satisfaction, the skills of our entire team are available to you every time you visit us. Meeting your needs and busy schedule is also of the highest importance to us. To ensure consistent service quality and technical skill, each staff member completes our in-salon skill training. You can always be confident and relaxed knowing that you are in the talented hands of a skilled, certified team member. You will always have a fresh perspective…and will always receive the highest quality service and attention, unconditionally guaranteed.
Green Circle Salons
Josephine’s is committed to Aveda mission and is proud to partner with Green Circle Salons, which is a comprehensive recycling/reuse program that will help us to significantly reduce our environmental impact on the planet. The program helps us to redirect out of water streams and landfills everything once considered as garbage: hair, foils, color tubes, paper, plastics, and liquid chemical waste (most salons today simply rinse all leftover liquid chemicals into the sink and down the drain). In 2022, Green Circle Salons kept 1,358,102 pounds of beauty waste and PPE from landfills and waterways!